returns & refunds
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Returning an Item
You can initiate a return within 15 days for Jumia Mall items and 7 days for other eligible items if you receive a wrong, damaged, defective or counterfeit item

When returning an item, ensure all seals, tags and accessories are left intact and item is in its original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.

Get your refund within 24 hours when you drop off item at the nearest Jumia dropoff station. Eligible Fashion items Only

Find below the table showing what you can return
what can I return?
categoryI changed my mindwrongdefectivedamage / brokenfake / unauthenticsize
beach & swimwear
books & stationery
bra
drugs
events & tickets
facial skincare
feet & nail care
manicure & pedicure
feet & nail care
others
grocer's shop
hair care
hair extensions
hygiene
intimate
lotions & creams
makeup
manicure & pedicure
men perfumes
nightwear
office &
business software
SIM cards
software
spa
nightwear
weddings
women perfumes
Frequently Asked Questions
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