How does our return policy work?

1. initiate a return

Return via contact form , or call on
01 888 1100 if you have any questions. You can initiate a return if you change your mind or if you receive wrong, damaged, defective or counterfeit items.

2. prepare the item

Place the item in its original packaging, including any accessories, tags, labels or freebies.

3. drop off your item or schedule a pick-up

Return the item at our pickup stations or we can pick up from you within 1-3 business days. Always ensure your return slip is signed by our agents as your proof of return.

4. refund processed

Once we receive your returned item, we will inspect it and process your refund within 10 business days via voucher or bank transfer depending on your selected option. See our timelines here.
Enjoy shopping on Jumia with our easy return and refund policy

Return Days
You can return all eligible item(s) within 15 days for Jumia Mall and 7 days for Marketplace. For items not eligible for return, click here.
Easy and Free Return
ZERO fees if you return an item.
Full Refund
You will receive 100% refund for your item plus shipping fees, if we delivered a damaged, defective, wrong item or if you simply changed your mind.
Authenticity Guaranteed
We are committed to offering our customers only 100% genuine products.