You can initiate a return within 15 days for Jumia Mall items and 7 days for other eligible items if:
You receive a wrong, damaged, defective or counterfeit item
You change your mind, with the exception of underwear, adult toys, groceries, perfumes, cosmetics, hair extensions and
When returning an item, ensure all seals, tags and accessories are left intact and item is in it's original
you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return
You will not be able to return Jumia mall items after 15 days and
other eligible items after 7 days but if it is faulty, it may be covered under warranty.
For more information on our warranty policy please click
Returned items will be redelivered to you if we cannot verify your reason for returning it. For example, a
for not powering-on will be tested extensively and if the claims are right, a refund will be processed, but if
the test, it powers-on, the item will be redelivered to you.